Shipping/Delivery Terms

Please take note of the following process when buying something from Ateljee through our online platform:

      • When completing your online order, please ensure that your delivery details are correct as well as contact details. Our courier partner may need to reach out to you with regards your delivery.
      • Please provide a daytime address where someone will be able to receive the parcel during working hours.
      • Once you have completed the transaction you will immediately receive an email confirming the order. 
      • Orders are normally processed within 2-3 working days and will reach you within 7-10 days depending on your location.
      • As soon as your order is shipped, you will receive a notification via email containing your tracking number.
      • Occasionally we have to fulfil your order from multiple store locations which may mean a slightly longer processing time. We will reach out to you personally in these cases to let you know if this is the case.
      • If you selected an In Store Collection option, you will receive an email to the email address provided when your order is ready to be collected. Please do not go to the store upon receiving the order confirmation email as your order may not be ready for collection yet.
      • For the most part, if the 'in store collection' option was available then the item you ordered is available at the store you selected.  We do however occasionally have flaws on garments that we only pick up upon getting an order ready or inventory levels may even have been incorrect. Please wait until you receive the 'ready for collection' email before attempting to collect your order.