Shipping/Delivery Terms

Please take note of the following process when buying something from Ateljee through our online platform:

      • When completing your online order, please ensure that your delivery details are correct as well as contact details. Our courier partner may need to reach out to you with regards your delivery.
      • Please provide a daytime address where someone will be able to receive the parcel during working hours.
      • Once you have completed the transaction you will immediately receive an email confirming the order. 
      • If you chose Direct Deposit as the payment method, please be sure to take down the bank details at check-out.
      • Orders will be processed within 2-3 working days and will reach you within 7-10 days depending on your location.
      • As soon as your order is shipped, you will receive a notification via email containing your tracking number.
      • If you selected an Instore Collection option, our shop staff will contact you via your mobile number that you provided when the order is ready to be collected. Please do not go to the store upon receiving the fulfilment or shipping email, this simply means your parcel is on it's way to the store.
      • Where possible, we will fulfil instore collections from that store which will speed things up but this may not always be possible. Always wait for our staff to contact you when the order is ready for collection.