Returns and exchanges are allowed under the following conditions:
- Your item(s) must be unworn, unwashed, swing tags in place and in the same condition as you received it
- Returns must be initiated within 28 days of receiving your order
- To inform Ateljee of your desire to return an item, please email us at firstname.lastname@example.org and reference your order number as well as your name and surname.
- Please include your bank details when corresponding about the return so that we have this as an option to do the refund.
- Please note that you will be responsible for the return shipping arrangements and cost when sending back your item(s).
Please send returns with a door-to-door courier. Ateljee will unfortunately not be able to collect from Postnet, PEP or other courier services that do not deliver door-to-door
If you require any assistance with a courier then Ateljee can arrange collection and delivery with Courier Guy. Cost of courier will be subtracted from the refund applicable.
Return address is as follows:
For attention: Michelle
Ateljee Head Office
Unit 57 Bosmans Crossing Square
Distillery Road, Stellenbosch, 7600
Refunds and exchanges will only be approved once the Ateljee team has received the item/s and is satisfied that the items have been returned in accordance with our Return Policy.
Once the refund has been approved we will happily supply you with an Ateljee online voucher that can be used online or at any of our stores. Alternatively we will reverse the card transaction or make use of an EFT. Please include your bank details when corresponding about the return so that we have this as an option to do the refund.